Refund policy

Last updated: 14 September 2026

This policy applies to purchases made directly from Fifty Honeys. It covers physical products, pre-orders, digital products and Fifty Honeys membership payments.

Nothing in this policy limits or removes your statutory rights under UK consumer law.

Physical products

Changing your mind

If you purchase a physical product online, you have the right to change your mind and cancel your order.

You must tell us that you wish to cancel within 14 days of receiving your order. You will then have a further 14 days to return the product to us.

To request a return, please contact us at hello@fiftyhoneys.co.uk  before sending your item back. We will provide the correct return address and instructions.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

You may inspect the product as you would in a shop. However, you must take reasonable care of it while it is in your possession. We may make a reasonable deduction from your refund if the product has been handled beyond what is necessary to check its nature, features and condition, and this has reduced its value.

Physical product refunds

Once we receive your return, or you provide evidence that it has been sent back, we will process your refund within 14 days.

Your refund will be returned to the original payment method. If you paid for delivery, we will also refund the cost of our standard delivery option. Additional charges for express or upgraded delivery will not be refunded beyond the cost of standard delivery.

We do not charge cancellation or restocking fees when you exercise your legal right to cancel.

Faulty, damaged or incorrect products

We are responsible for supplying products that are of satisfactory quality, fit for purpose and as described.

If your order arrives damaged, faulty, incorrect or significantly different from its description, please contact us as soon as possible at hello@fiftyhoneys.co.uk  with your order number and details of the problem. Photographs may help us resolve the issue more quickly, but requesting photographs does not affect your legal rights.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, price reduction or refund. Where a return is required because we supplied a faulty, damaged or incorrect product, Fifty Honeys will cover the reasonable return cost.

Pre-orders

You may request to cancel a physical pre-order before it has been dispatched and receive a refund.

Once a pre-ordered physical product has been delivered, the standard physical-product cancellation and return rights explained above will apply.

Estimated dispatch dates are provided in good faith but may occasionally change because of production or delivery circumstances. If a significant delay occurs, we will contact you using the details provided with your order.

Digital products and downloads

Digital products include, but are not limited to, downloadable guides, PDFs, templates, workbooks, resources, courses and other digital content supplied electronically.

You normally have a 14-day right to cancel a digital-content purchase. However, this right can end once delivery or access begins if, before supply starts, you:

1. expressly request immediate access to the digital content during the 14-day cancellation period;
2. expressly consent to delivery beginning immediately; and
3. acknowledge that you will lose your right to cancel once access or downloading begins.

Where these requirements have been met and the digital product has been downloaded, accessed, delivered or made available to you, we do not provide change-of-mind refunds.

If you have not agreed to immediate supply and have not accessed or downloaded the digital content, you may cancel within 14 days of entering into the contract.

This does not affect your rights if the digital content is faulty, not as described or does not meet the standards required by UK consumer law. If you experience a genuine technical problem, please contact us at hello@fiftyhoneys.co.uk  so we can investigate and, where appropriate, provide a repair, replacement, price reduction or refund.

We cannot issue a refund simply because you changed your mind after accessing the product, no longer want it, purchased it by mistake, did not use it or decided it was not suitable for your personal circumstances, unless you have a legal right to a remedy.

Fifty Honeys memberships

Memberships may include access to digital resources, content, community areas, live sessions or other ongoing services described on the relevant membership page.

Membership cancellation period

When you purchase a membership online, you normally have 14 days from the date the membership contract begins to cancel.

If you ask us to provide membership access or services immediately during this period and then cancel within the 14 days, we may deduct a proportionate amount for the membership content, access or services already supplied, where the law allows us to do so.

If a service has been fully completed during the cancellation period at your express request, and you acknowledged that you would lose your cancellation right once it was fully performed, your right to cancel that completed service may end.

Cancelling future membership payments

You may cancel your membership to prevent future renewals by following the cancellation instructions in your account or contacting us at hello@fiftyhoneys.co.uk .

Your cancellation will apply to future billing periods. You will normally continue to have access until the end of the period you have already paid for.

After the applicable cancellation period has ended, membership payments already taken are non-refundable for change of mind, failure to use the membership or forgetting to cancel before renewal, except where a refund or other remedy is required by law.

Cancelling a membership does not automatically refund a payment that has already been collected.

Problems with a membership

If membership content or services are not provided with reasonable care and skill, are not as described or do not work as promised, please contact us. We will investigate and provide an appropriate remedy where required by UK consumer law.

Bundled purchases

If an order contains physical and digital products, the cancellation rights for each part will be considered separately.

Accessing a digital product does not remove your legal right to cancel and return an eligible physical product. Returning a physical product does not automatically create a right to a refund for digital content that has already been accessed with the required consent.

Refund processing

Approved refunds will be issued to the original payment method unless we agree otherwise.

The time taken for the funds to appear in your account may depend on your bank or payment provider and is outside our control once the refund has been processed.

How to request a cancellation, return or refund

Please email hello@fiftyhoneys.co.uk and include:

• Your full name
• Your order number
• The product or membership concerned
• Whether you are requesting a cancellation, return or refund
• Details of any fault, damage or technical problem

For physical returns, please wait for confirmation of the correct return address before sending your item.

Contact details

Trading name: Fifty Honeys
Owner/business name: Selina-Louise
Email: hello@fiftyhoneys.co.uk